Return & Exchange Policy

You can request a return or exchange within 7 days of delivery.

To be eligible, the product must be unused, unopened, in its original packaging, and with all seals intact.

For hygiene and safety reasons, opened, used, or damaged products are not eligible for return or exchange unless they were received damaged, incorrect, expired, or are confirmed to be non-authentic.

Contact us on WhatsApp at 01575808878 or email glowlybd@gmail.com with your Order Number and the reason for your return or exchange request. Our customer support team will guide you through the next steps.

Once we receive and inspect the returned item, approved refunds will be issued via the original payment method or another mutually agreed payment method within 7–14 business days.

If your order arrives damaged, incorrect, expired, or you believe it is not authentic, please contact us immediately with your Order Number and clear photos of the product.

These cases are treated as a priority. If our investigation confirms the issue, we will arrange a replacement, exchange, or full refund, and the standard return conditions above will not apply.

If the return is due to a damaged, incorrect, expired, or non-authentic product, Glowly will cover the return shipping cost. For all other approved returns, the customer may be responsible for the return shipping charges unless otherwise agreed.