Privacy Policy

When you place an order or contact us, we collect information such as your name, phone number, delivery address, and email. We may also collect billing information (where applicable), order history, account information (if you create an account), and your communication history with our customer support team. We only collect information necessary to provide our services.

We use your information to process and deliver your order, respond to inquiries, verify product authenticity claims, improve our customer service, and send order-related updates. We do not sell your personal information to third parties.

We share order details only with parties needed to fulfill your order — for example, our courier/delivery partner and payment processor. We may also share information where required by law or to comply with legal obligations.

We keep order and account records for as long as required under Bangladeshi law (currently a minimum of 6 years for business records), or for as long as necessary to provide our services and resolve disputes.

Glowly may use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and measure the effectiveness of our marketing efforts. We may use services such as Google Analytics and Meta (Facebook) Pixel for analytics and advertising purposes. You can control or disable cookies through your browser settings, although some website features may not function properly.

You can contact us at any time to ask what information we hold about you, request a correction, update your information, or request the deletion of your personal data where permitted by applicable law.